Frequently Asked Questions
Everything you need to know about shopping with Mister Zimi.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Our styles are often designed for a relaxed fit, so we recommend checking the specific garment measurements to ensure the perfect drape.
What is your return policy?
We offer returns on full-priced items within 30 days of purchase for a refund or store credit. Items must be in their original condition with all tags attached. Please note that final sale items cannot be returned.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic express shipping usually takes 1-3 business days, while international shipping can take 5-10 business days depending on the destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes will be calculated at checkout based on your specific location.
How should I care for my Mister Zimi garments?
To maintain the vibrant prints and fabric integrity, we recommend a cold hand wash or a delicate machine cycle with mild detergent. Always air dry in the shade and avoid tumble drying.
Can I change or cancel my order after it has been placed?
As we strive to process orders quickly, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our customer service team immediately if you notice an error.